Frequently Asked Questions

Your Questions Answered

FAQs

Frequently Asked Questions

Order & Payment

1. What payment methods are available?

We accept various payment methods, including credit cards, PayPal, and major digital payment platforms like Apple Pay and Google Pay.

2. Is my payment information secure?

We use SSL encryption technology to protect your payment information and adhere to a strict privacy policy to ensure your information is safe.

3. Can I pay in installments?

Unfortunately, we currently do not offer installment payment options. All orders must be paid in full before shipment.

4. What should I do if my payment fails?

If your payment fails, please check that your payment information is correct or contact your bank. For further assistance, feel free to reach out to our customer service team.

5. Can I cancel or change my order after it's placed?

Once an order is placed, we begin processing it immediately. Please contact our customer service as soon as possible if you need to cancel or change your order, though we cannot guarantee it will be successful.

Shipping & Returns

1. How long does shipping take?

Shipping times vary based on your location and the shipping method selected. Standard shipping typically takes 5-10 business days, while expedited options are available for faster delivery.

2. How can I track my order?

Once your order ships, you’ll receive a tracking number via email. You can use this number to track your package on the carrier’s website.

3. What is your return policy?

We accept returns within 30 days of delivery for items in unused and original condition. Please contact our support team to initiate a return and receive further instructions.

4. Do you cover return shipping costs?

Customers are responsible for return shipping costs unless the item is defective or incorrect. In such cases, we will provide a prepaid shipping label.

5. What should I do if my item arrives damaged?

If your item arrives damaged, please contact us within 48 hours with photos of the damage. We’ll assist you in either replacing the item or issuing a refund based on your preference.