Return Policy
We offer a 30-day hassle-free return service, allowing you to request a return within 30 days of receiving your item.
Return Conditions
To qualify for a return, your item must meet the following requirements:
- Be in the same condition as when you received it.
- Be unworn or unused, with tags still attached.
- Be in its original packaging.
- Include a receipt or proof of purchase.
Return Shipping Fees
We provide free return shipping for all eligible returns. You won’t need to cover any shipping costs.
Return Fees
We do not charge any return handling fees.
How to Request a Return
To start a return, please contact us at allenwangdeyou@gmail.com.
All returns must be sent to the following address:
Dongying Zong He Bao Shui Qu Gao Duan Zhuang Bei Zhi Zao Yuan
3 Hao Lou 202 Shi 98 Hao
Dongying Shandong 257088
China
Returns sent without prior approval will not be accepted.
Once your return is approved, we will provide you with a return shipping label and detailed instructions on how to proceed.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is damaged, defective, or incorrect, so we can resolve the issue promptly.
Non-Returnable Items
The following items cannot be returned:
- Perishable goods (e.g., food, flowers, plants).
- Custom products (e.g., special orders, personalized items).
- Personal care goods (e.g., beauty products).
- Hazardous materials, flammable liquids, or gases.
Additionally, sale items and gift cards are not eligible for returns.
If you’re unsure about the return eligibility of your item, please contact us for clarification.
Exchanges
To exchange an item, we recommend returning the original item first. Once your return is approved, you can place a new order for the desired item. This ensures you receive your replacement as quickly as possible.
Refunds
Once we’ve received and inspected your return, we’ll notify you about the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 10 business days. Please note that banks or credit card companies may take additional time to process and post the refund.
If you have not received your refund within 15 business days after approval, please contact us at allenwangdeyou@gmail.com.
